14-Day Return Policy
We want you to be completely satisfied with your purchase. If you wish to return your purchase, you may do so within 14 days of the ship date on your shipping label. Returned items can be exchanged for other merchandise, different sizes or a store credit against future purchases. Refunds are not issued under any circumstances. Returned items must be undamaged, unaltered, unworn and must include original tags and original packaging.
Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
Once the item(s) is returned, The Brooklyn Circus Online support will keep record of your store credit. Whenever you are ready to use your credit, simply send an email to email@example.com stating what items you would like and the order will be processed from there.
Returns should be sent to:
The Brooklyn Circus
258 Bergen Street
Brooklyn, NY 11217
Online Store Credit
Online store credits are valid for 90 days from the time the returned items are received by The Brooklyn Circus. All questions and inquiries can be answered by sending an email to firstname.lastname@example.org please allow at least 24 hours for a response.
Prior to returning your item, please email us for a Return Authorization. This way, we can keep an eye out for your package. We cannot be held responsible for any unauthorized returns. The customer will be held responsible for covering shipping costs both ways on returned items. The Brooklyn Circus will cover the costs of shipping if and only if it is an error on The Brooklyn Circus side.
Please note that all sale and discounted items are FINAL SALE. The Brooklyn Circus cannot accept returns or exchanges on these items.